Return & Refund Policy
At Mian Steel House , your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order, but only under the following conditions:
Eligible for Return:
You received a damaged, defective, or wrong item.
The item is unused, in original packaging, with all tags and accessories.
Not Eligible for Return:
Change of mind after delivery.
Used, washed, or damaged items by the customer.
Items without original packaging or proof of purchase.
Sale or clearance items (non-refundable unless defective).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5-7 business days.
Refunds are issued via the original payment method or as store credit (based on your preference).
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order number and a photo of the issue.
Return Process
Contact us via email or WhatsApp within 7 days of receiving your order.
Provide your order number, reason for return, and photo evidence (if applicable).
Our team will confirm if your item qualifies and guide you through the return process.
Ship the item back to us using a reliable courier. (Customer bears the return shipping cost unless the item is incorrect/damaged.)
Contact Us
If you have any questions about returns or refunds, feel free to reach out:
Email: miansteelh@gmail.com
Phone/WhatsApp: +92 3294013957
Note: Mian Steel House reserves the right to refuse returns that do not meet the above conditions.
